Frequently asked Questions Inchecksysteem

Frequently asked Questions Inchecksysteem

On this page, you will find answers to frequently asked questions about the Check-in System. Whether you want to know how to create events, manage tickets, or track statistics, everything is clearly explained here. This handy guide will quickly get you started with frequently asked questions about Inchecksysteem. Is your question not listed? Feel free to contact us, we are happy to assist you!

Event management

How do I create a new event?

To create a new event, go to the event overview and click on “New Event.” Fill in the required information and click “Create.”

What are the required fields for creating an event?

The mandatory fields are: event name, start date, end date, organization name, and location.

How do I edit an existing event?

Find the event in the overview and click on the pencil icon to open the edit page. Modify the desired information and click “Save.”

Where can I find the information about my event?

Go to the event overview and click on the pencil icon of the event to view all details and settings.

How do I permanently delete an event?

Click the delete icon next to the event you want to delete. Confirm the action in the pop-up to remove the event.

Tickets and extras

How do I add a ticket to an event?

Go to the event’s edit page and click “Add Ticket.” Fill in the ticket information and click “Create Ticket.”

How do I duplicate a ticket?

Find the ticket you want to duplicate and click on the orange “Duplicate” button. Confirm the action in the pop-up.

What if I accidentally duplicated a ticket?

Go to the ticket overview and click “Delete” next to the duplicated ticket to remove it.

How do I add extras to my event?

Scroll down to the “Extras” section on the event’s edit page and click “Add Extras.” Fill in the details and save the extra.

How do I change the shop order of my tickets?

Go to the event’s edit page, click “Change Shop Order,” and use the dropdown menu to adjust the order.

What happens when I create a ticket or extra?

Please note that changes will only be visible in the shop once they are made live or updated.

How do I set a background image for a ticket?

While creating or editing a ticket, you can upload a background image under the “Ticket Background” section.

Participants and statistics

What are the steps for importing participants?

Click on the three dots under the event name, select “Participant Tickets,” and click the orange “Import” button. Upload your CSV file.

How can I filter my enabled tickets?

Use the filter options on the participants page to search for specific tickets based on status or name.

Where can I find the statistics for my event?

Click on the chart icon next to the event in the overview to access the statistics page.

Discount codes and emails

How do I create a discount code?

Go to “Discount Codes,” click on “Create Discount Code,” fill in the information, and click “Save.”

How do I schedule an email?

Go to “Scheduled Emails,” click on “Schedule New Email,” fill in the details, and click “Create.”

How do I delete an email template?

Find the email template in the list, click the trash icon, and confirm the deletion in the pop-up.

Technical issues and Mollie

What should I do if I haven't linked a Mollie account?

You cannot offer paid extras or adjust prices. Link a Mollie account via the profile page to resolve this issue.

Link Mollie to your Inchecksysteem account

Linking Mollie to your Inchecksysteem account:

  1. Create a Mollie account (instructions can be found at the bottom of this email).
  2. Go to event.inchecksysteem and log in.
  3. In the top right corner, click on your name and then select “Dashboard”.
  4. Next, click on “Profile” in the top right (see image below).
  5. Then, click on “Connect with Mollie” in the top right.
  6. This button will redirect you to the Mollie website. Follow the instructions there. Once completed, you will be redirected back to Inchecksysteem.
  7. Your Inchecksysteem account is now linked to your Mollie account.

Link Mollie Account to Event

  1. Edit the event through the event overview.
  2. Scroll down to “Users with admin access to this event” and use this search field to add a user with a linked Mollie account.
  3. Click on save.
  4. In the top right, you can now select a Mollie account under the “Mollie Settings” section.
  5. Click on save again.
  6. Select a payment method.
  7. Click on save once more.

Here’s how to create a Mollie.com account:

Step 1: Go to the website

  1. Open your browser and go to www.mollie.com.
  2. In the top right corner, click the “Create Account” button.

Step 2: Register your email address

  1. Enter your email address on the registration page.
  2. Click on “Register”.
  3. Mollie will send you an email to confirm your address. Open your inbox, find the email from Mollie, and click on the confirmation link.

Step 3: Create a password

  1. After confirming your email address, return to Mollie to set your password.
  2. Choose a strong password that meets the security requirements.

Step 4: Enter your company details

  1. Log in to your new account.
  2. You will be asked to provide company details, such as:
    1. Company name
    2. Chamber of Commerce (KVK) number (for Dutch companies)
    3. VAT number (if applicable)
  3. Also, enter your contact details, such as address and phone number.

Step 5: Verify your identity and bank details

  1. To complete your account, you may need to verify your identity by submitting a copy of your ID and bank details.
  2. This step is important to comply with financial regulations and ensures that payments are processed safely and accurately.

Step 6: Set up payment methods

  1. Go to the dashboard and select which payment methods you want to offer to your customers (such as iDEAL, credit card, PayPal, etc.).
  2. Some payment methods may require additional verification or information.

Step 7: Complete your account settings

  1. Ensure all information is entered correctly.
  2. If needed, add additional users or API details if you are integrating Mollie with a webshop or another platform.

Step 8: The approval process

The approval process for a Mollie account can vary, but in most cases, it takes 1 to 3 business days to fully verify and approve your account. This depends on several factors:

  1. Completeness of your information: If all company and identity details are filled in correctly and the required documents are readily available, verification will proceed more quickly.
  2. Document verification: Mollie must perform legal checks to comply with anti-money laundering regulations and other financial requirements. This can sometimes take additional time, especially if there is a high volume of requests or if supplementary information is needed.
  3. Specific payment methods: Certain payment methods (such as credit card payments) may require extra checks. Approval for these methods can sometimes take a few extra days.

You will receive a notification once your account is fully approved and ready for use. Until then, you can explore the dashboard and some features, but receiving payments will only be possible after verification.

What do you need to set up a ticket shop on Inchecksysteem.nl?

Product and Ticket Information:

  • Specifications of the different types of tickets, such as ticket names, prices, and availability. Think, for example, of VIP tickets, early bird tickets, and regular tickets.
  • Any extras that visitors can purchase, such as parking tickets or drink vouchers.

Date and Location of the Event:

  • Clear information about the date, time, and location of the event. This helps in setting up confirmations and the correct timing of the tickets.

Payment Processing:

  • Integration with the payment provider Mollie to enable payments via iDEAL, PayPal, or credit card, allowing visitors to pay for their tickets directly.
  • Information about any service fees or taxes associated with the tickets.

Access Rights and Zones:

  • An overview of access rights per ticket category. This allows you to grant specific tickets rights to access certain zones at the event.
  • Optionally, you can configure zone designations in the system so that you can assign the correct rights per ticket.

Ticket Layout and Personalization:

  • Design or layout of the tickets, including logo, event name, date, and barcode/QR code for scanning at the entrance.
  • Optional personalization options for the visitor, such as entering names or email addresses on the tickets.

Communication and Confirmation Emails:

  • Content for confirmation emails and any additional information for visitors.

What should I do if I don't have access to the camera while scanning?

Make sure your browser has access to the camera, and check if your camera is properly connected and functioning.

The easiest way to manage events

Inchecksysteem takes care of all the technical aspects of your event, giving you more time to focus on other important tasks such as growing your event.