Frequently asked Questions Inchecksysteem
On this page, you will find answers to frequently asked questions about the Check-in System. Whether you want to know how to create events, manage tickets, or track statistics, everything is clearly explained here. This handy guide will quickly get you started with frequently asked questions about Inchecksysteem. Is your question not listed? Feel free to contact us, we are happy to assist you!
Event management
How do I create a new event?
To create a new event, go to the event overview and click on “New Event.” Fill in the required information and click “Create.”
What are the required fields for creating an event?
The mandatory fields are: event name, start date, end date, organization name, and location.
How do I edit an existing event?
Find the event in the overview and click on the pencil icon to open the edit page. Modify the desired information and click “Save.”
Where can I find the information about my event?
Go to the event overview and click on the pencil icon of the event to view all details and settings.
How do I permanently delete an event?
Click the delete icon next to the event you want to delete. Confirm the action in the pop-up to remove the event.
Tickets and extras
How do I add a ticket to an event?
Go to the event’s edit page and click “Add Ticket.” Fill in the ticket information and click “Create Ticket.”
How do I duplicate a ticket?
Find the ticket you want to duplicate and click on the orange “Duplicate” button. Confirm the action in the pop-up.
What if I accidentally duplicated a ticket?
Go to the ticket overview and click “Delete” next to the duplicated ticket to remove it.
How do I add extras to my event?
Scroll down to the “Extras” section on the event’s edit page and click “Add Extras.” Fill in the details and save the extra.
How do I change the shop order of my tickets?
Go to the event’s edit page, click “Change Shop Order,” and use the dropdown menu to adjust the order.
What happens when I create a ticket or extra?
Please note that changes will only be visible in the shop once they are made live or updated.
How do I set a background image for a ticket?
While creating or editing a ticket, you can upload a background image under the “Ticket Background” section.
Participants and statistics
What are the steps for importing participants?
Click on the three dots under the event name, select “Participant Tickets,” and click the orange “Import” button. Upload your CSV file.
How can I filter my enabled tickets?
Use the filter options on the participants page to search for specific tickets based on status or name.
Where can I find the statistics for my event?
Click on the chart icon next to the event in the overview to access the statistics page.
Discount codes and emails
How do I create a discount code?
Go to “Discount Codes,” click on “Create Discount Code,” fill in the information, and click “Save.”
How do I schedule an email?
Go to “Scheduled Emails,” click on “Schedule New Email,” fill in the details, and click “Create.”
How do I delete an email template?
Find the email template in the list, click the trash icon, and confirm the deletion in the pop-up.
Technical issues and Mollie
What should I do if I haven't linked a Mollie account?
You cannot offer paid extras or adjust prices. Link a Mollie account via the profile page to resolve this issue.
What should I do if I don't have access to the camera while scanning?
Make sure your browser has access to the camera, and check if your camera is properly connected and functioning.
The easiest way to manage events
Inchecksysteem takes care of all the technical aspects of your event, giving you more time to focus on other important tasks such as growing your event.